RAA Reseller Recommendations

User Interface changes

1. At the point of any change of the First name, Last name or e-mail address that will update the WHOIS data, there should be a call out that states: “Any changes to these fields will require verification. An e-mail will be sent to the current e-mail address with a verification link. Failure to click the verification link within 15 calendar days will result in the suspension of all domains associated with this contact information until the verification is complete.”

2. During new account set up, a call out should be visible when filling out the e-mail address field: “Upon your first domain purchase, a verification e-mail will be sent to this e-mail address. You will need to select the verification link in the e-mail within 15 days to avoid any disruption to your domain(s)”

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Education Campaign

Education of your client base is critical for the successful implementation of the new ICANN policy. It will also reduce the disruption to their business and yours.

• Add eNom IP address (69.64.153.133) to their MX records so e-mails are not blocked.
• Reach out to your top accounts, walk them through the process.
• If you have a newsletter – use it to educate.
• Send an e-mail blast to your entire base.
• Set up an interstitial page that requires your customer to read upon login.

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International Resellers

Suggestions

• Suspension page will have translation option.
• Add eNom IP address to their MX records so e-mails are not blocked.
• Send e-mail to client (in native language) at any point where a verification e-mail would be sent.

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Must be posted on Reseller website

Resellers must provide a link to the ICANN webpage for registrant education, this link can be found here: http://www.icann.org/en/resources/registrars/registrant-rights/educational.

Resellers must post a copy of the Registrant Benefits and Responsibilities on to their site:

Domain Name Registrants’ Rights

1. Your domain name registration and any privacy/proxy services you may use in conjunction with it must be subject to a Registration Agreement with an ICANN Accredited Registrar.

   • You are entitled to review this Registration Agreement at any time, and download a copy for your records.

2. You are entitled to accurate and accessible information about:

   • The identity of your ICANN Accredited Registrar;
   • The identity of any proxy or privacy service provider affiliated with your Registrar;
   • Your Registrar’s terms and conditions, including pricing information, applicable to domain name registrations;
   • The terms and conditions, including pricing information, applicable to any privacy services offered by your Registrar;
   • The customer support services offered by your Registrar and the privacy services provider, and how to access them;
   • How to raise concerns and resolve disputes with your Registrar and any privacy services offered by them; and

   • Instructions that explain your Registrar’s processes for registering, managing, transferring, renewing, and restoring your domain name registrations, including through any proxy or privacy services made available by your Registrar.

3. You shall not be subject to false advertising or deceptive practices by your Registrar or though any proxy or privacy services made available by your Registrar. This includes deceptive notices, hidden fees, and any practices that are illegal under the consumer protection law of your residence.

Domain Name Registrants’ Responsibilities

1. You must comply with the terms and conditions posted by your Registrar, including applicable policies from your Registrar, the Registry and ICANN.

2. You must review your Registrar’s current Registration Agreement, along with any updates.

3. You will assume sole responsibility for the registration and use of your domain name.

4. You must provide accurate information for publication in directories such as WHOIS, and promptly update this to reflect any changes.

5. You must respond to inquiries from your Registrar within fifteen (15) days, and keep your Registrar account data current. If you choose to have your domain name registration renew automatically, you must also keep your payment information current.