Once you submit a transfer request, we post status messages that keep you updated on the progress of the transfer. Here are the messages, what they mean, and what you need to do (if anything)
Verification email sent to registrant and/or admin contact, but not yet verified
Have the domain owner at the losing registrar check their email (including their spam folder) for the verification email, and approve the transfer.
If the email address on record at the losing registrar is incorrect, cancel the transfer order at eNom, correct the email address in the losing registrar's Whois, and submit a new transfer request at eNom.
If you are unable to change the email address at the losing registrar, use the fax transfer method when you submit the new transfer order at eNom.
We have received your transfer request and are obtaining the current Whois information in order to generate the verification email.
No action needed.
We have received and recorded the fax, and are in the process of matching the Whois and finalizing the transfer.
If the order is in this status for more than one weekday, submit a support ticket.
This account cannot transfer domains.
Contact our technical support.
Canceled by customer from within the account
No further action required.
The losing registrar blocked Whois queries for more than a week, so the transfer request automatically canceled.
Submit a new transfer request.
No transfers are permitted from name-only or traffic-only accounts.
Push the domain into a regular account, then submit a new transfer request.
"Premium" .tv names must remain at eNom.
Ask the current owner to push the domain name into your eNom account.
Registrant transfer: Gaining account must already have its account contact registered at CIRA.
When transfering a .ca name between two registrants the gaining account must already have its account contact registered at CIRA. This error indicates you do not have a CIRA account established yet.
To register your contact information at CIRA:
Complete the new registrant contact information for this domain.
(Note: the Registrant contact information will be used as the Administrative contact.)
This information cannot be changed once the transfer is in process; verify that all information is correct.
Click "save" and then click "continue".
Your contact information is now registered at CIRA.
The contact information provided with this transfer request was rejected by the .ca registry.
Submit CIRA-compliant contact information, then submit a new transfer request.
Transfer failed: the Registrant or Administrative contact rejected transfer.
Resolve the issues that caused the Registrant or Admin contact to reject the transfer (the contacts of record at the losing registrar), and then submit a new transfer order.
The transfer was canceled because neither the Registrant nor the Admin contact responded to verification emails
Correct the domain's Whois information at the losing registrar, submit a new transfer order, and respond to the verification emails.
Domain is already in this account.
No further action is needed.
This message appears under two circumstances:
Check for typographical errors in the transfer request. If there are no typographical errors and you know the domains are currently registered, submit a support ticket.
Submit a new transfer request with the corrected information.
A transfer request for this domain has been submitted by another registrar.
If you have submitted a transfer request through another registrar, log on to your account at the other registrar and cancel the transfer request.
If you have not submitted a transfer request elsewhere, contact the domain Registrant and Admin contacts and alert them that the transfer requests they receive are not yours.
This message can appear under the following circumstances:
If the domain name is locked at the losing registrar, contact the registrar and request lock removal, then submit a new transfer request.
If the domain name was registered fewer than 60 days ago, wait until the domain is older than 60 days, then submit a new transfer request.
If the domain name is expired and is already in an eNom account, log on to the losing account and Push the domain into the gaining account.
If the domain name is already in this account, no action is needed.
The domain name does not exist (often because of a typo in the transfer request) or is a TLD we don't support.
If the domain was misspelled, submit a new transfer request with the spelling corrected.
If we don't support the TLD, we cannot accept transfer of the domain.
The validation string that is supplied with an auto reseller order was invalid or missing.
Correct the validation string, and resubmit the transfer request.
This is for .uk domains only. A transfer was created and submitted, but the domain was not retagged to eNom.
Have the domain retagged at the losing registrar, and submit a new transfer order. If you submit the transfer request first, the name must be retagged within a week or the transfer will fail, so we recommend that you perform each step of the transfer promptly.
Transfer failed due to an invalid EPP key/authorization code.
Contact current registrar and request that they resync the authorization code and send it to you. Once you have the authorization code, submit a new transfer order.
If this transfer were completed, the expiration date of this domain would exceed ICANN's limit of 10 years from today's date.
Wait until the domain name's expiration date is 9 years or less from today, then submit a new transfer order.
Registrant information was not provided for a .eu or .ca domain name.
Provide valid Registrant information, then submit a new transfer request.
The .ca registry allows change of registrant information, or registrant-to-registrant transfer, in retail accounts only.
Push the domain to a retail account, then submit a new transfer request or change the Registrant information.
This domain name is listed in another transfer order within eNom (though not necessarily within this eNom account).
Check the transfer orders in this account. If another transfer order exists in this account, no action is needed - the extra transfer request will be canceled automatically.
If the other transfer order wasn't submitted from any of your accounts, contact the Registrant and Administrative contacts for the domain and alert them that they may receive a fraudulent transfer request, which they should refuse.
A transfer order was created, but we never received the signed fax form and/or ID.
A new transfer order must be submitted.
For fax transfers, valid forms of ID for the domain Registrant or Admin contact include:
The losing registrar rejected the transfer request.
Contact the losing registrar, resolve the reasons they rejected the transfer, and submit a new transfer order. If you cannot resolve the problem by working with the losing registrar, submit a support ticket with us.
Your transfer request has failed for unusual reasons.
Submit a new transfer request. If the transfer fails a second time, contact our Support Center.
The Whois information provided in the transfer request does not match the current Registrant or Admin contact.
When submitting a fax transfer, the Registrant and/or Admin contact information you supply must match the current Whois information (Registrant and/or Admin contact names, addresses, phones, and emails) at the losing registrar.
Correct the Whois information at the losing registrar, then resubmit the transfer request.
If you are transferring from Go Daddy or Wild West Domains, only update the Admin contact information (they will refuse to transfer the domain name if the Registrant contact information has changed in the last 60 days).
Domain is in the process of transferring to eNom. Transfer has been approved and losing registrar is in the process of releasing the domain.
No action required.
Domain is in the process of transferring to eNom. Transfer has been approved and losing registrar is in the process of releasing the domain.
No action required.
Our automated system is comparing the Registrant information in the transfer request to the Whois at the losing registrar.
No action required.
This transfer request was canceled manually, by us.
Contact our customer support, or submit a new transfer request.
Usually, this means the transfer order has been successfully created but we are waiting for you to fax a signed authorization form and ID for the domain Registrant or Admin contact.
Occasionally, this message means the transfer request is incomplete. In this case, we send the Billing contact an email describing the problem and how to solve it.
If you have not faxed a signed authorization form, click the "Print Form" link, then click "Click here to print this page", sign, and fax the form and valid ID to eNom.
Valid forms of ID for the domain Registrant or Admin contact include:
If you receive an email describing a different problem, follow the instructions in the email.
A transfer has been created, but the user did not click the final "submit" button.
Click the transfer order ID, and then click the "submit" button.
The domain name has transferred successfully and is in your eNom account.
No action needed. You're done - congratulations!
The domain is already in this account.
No action is needed.
The Whois at the losing registrar is not accepting queries.
No action is needed on your part; we will resolve this problem.
ICANN rules regarding transfer rejections
View step-by-step instructions on how to transfer a domain name from: